Kirby Dental Practice complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
Your past and current medical and dental condition;
Radiographs, clinical photographs and study models;
Information about the treatment we have provided or propose to provide (and its cost);
Notes of conversations or incidents that might occur for which a record needs to be kept;
Records of consent to treatment;
Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Your general medical practitioner;
The hospital or community dental services;
Other health professionals caring for you;
Dental Insurance Companies of which you are a member.
Private dental schemes of which you are a member.
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
GET IN TOUCH
To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.
REVIEWS
N.S
“The Best Dentist. I have been a patient of Kirby dental for quite some time now. Five fixed teeth, and we are still working on perfecting my oral health (thanks, Mum, for never stopping me from eating sweets when I...”
“Dr Rajabali is a consummate professional. She makes it her duty to be aware of the current best practice. I have been lucky to have Dr Rajabali as my dentist for the last five years. All of the work she...”
“Kirby is an exceptional dental practice. Everything is as it should be. The receptionist is lovely and Farah, my dentist, is excellent. She's caring, thorough and clearly an expert in what she does. I feel very safe in her hands....”
“In every detail, the Kirby Dental Practice must receive top rating. Farah and the staff are all very friendly and welcoming and the level of attention given is the best I and my wife have ever experienced. All dental procedures...”
“I am so grateful I found Farah. What an amazing dentist. So professional and thorough and more importantly so gentle. I was very nervous changing dentist due to my last dentist retiring but I felt so safe and so well...”
Highly recommended. Always get a friendly and professional service here starting with Louise on reception, then the nursing team, Esti the hygienist and finally Keiron now our family dentist. He always takes time to listen to concerns, offer choices and doesn’t push unnecessary treatments. Has a good rapport with the teenagers too!
Brilliant experience during my check-up with Keiron today, who took the time to listen to my concerns and really explain everything in layman’s terms. The lady at reception is also super warm and friendly.I am usually a nervous patient but the professional, personable and thorough service put me at ease today, would highly recommend. Thanks all! X
Such a lovely dental practice to deal with. From Louise who looks after appointments and deals with all my queries to the professional dental team - everybody wants to ensure you have a good experience as possible visiting the dentist and hygenist. Thank you for looking after me so well. Highly recommended
I had a range of dental work done by Saara at Kirby Dental practice. This included root canal, crowns and fillings. Saara has been a brilliant dentist and the results have been excellent. I also used the hygenist service which was the best I have ever had. I would highly recommend Kirby Dental Practice
Been attending Kirby since last year. The staff are all professional, really nice and very good at what they do. I’ve had two of the best teeth cleans of my life here. Both my partner and I have had different hygienists at Kirby’s and we are both very impressed with the attention to detail and gentleness of the cleans.
🌟 **Wonderful Experience at Kirby Dental in Teddington!** 🌟Now I'm getting on a bit, finding a dental clinic that truly understands my needs is crucial. I recently visited Kirby Dental in Teddington and was thoroughly impressed with their exceptional service and care.**Highlights:**- **Gentle Care:** The staff treated me with such kindness and patience, making sure I was comfortable throughout my visit.- **Expertise:** The dentists are highly knowledgeable and Keiron took the time to explain my treatment options clearly. I felt confident and well-informed.- **Accessibility:** The clinic is easy to navigate, with thoughtful accommodations for seniors.-**Customer Service:** The reception staff is super friendly and efficient. Booking an appointment was a breeze, thanks Louise!- **Clean Environment:** The clinic is immaculate, which gave me peace of mind about hygiene and safety.A special thank you to Dr. Keiron for the gentle and thorough examination. My teeth feel fantastic, and I am grateful for the personalized care.If you are a senior looking for a caring and professional dental clinic in Teddington, I highly recommend Kirby Dentists. They truly go above and beyond! 🦷✨#Teddington #SeniorCare #DentalHealth #KirbyDental #HappySmile
I have been putting off a fairly routine appt with this dentist for a couple of years now. The lovely, kind Louise or the lovely Yamala makes me an appt. I then usually cancel with some excuse…. Although the last time was genuine… today I managed to pluck up the courage to attend my appt. Being a child of the 60’s and 70’s… my experiences with dentists at that time has left me with a massive phobia! Sara and Anna are amazing. They could see I was very, very nervous and put me at ease. The dental work was done quickly and painlessly. They explained everything. I also had a hygienist appt. Esti, again, is amazing. Everyone was so kind and patient with me. I will be staying with themforever !!!! Thank you to all the lovely ladies who work there. Xx
This was my son's first trip to the dentist and it couldn't have gone any better. We received a warm welcome from the moment we stepped in and Dentist Kieron took his time to make him feel comfortable and spoke in a way that he understood. Very happy with my choice.
Joined Kirby Dental practice last August after long gap in dental visits.Impressed with very efficient initial reviews, treatments and development of agreed action plan, subsequent service involving wisdom removal and periodontology.Always very polite, clear explanations of what is going on and good communications re appointments.Recommended by me.
I've been coming to this practice for nearly two years and have experienced great service by the team. The receptionist, Louise, is really helpful and seems to genuinely care about the patients. The team are also great about following up and checking in after things like extractions or emergency appointments. Highly recommend!
I had an excellent experience with the Kirby Dental Practice in Teddington, no fuss to make an appointment, very professional service, affordable and also can arrange credit if you need to.Cheryl and her helper were there to do the job the least distressful as they could, very conscious of my fears and worries, and The repair of my tooth worked! Very efficient and honest.Thanks so much. I have now a Dental practice I can trust.
Super friendly and high-level service by everyone I've had contact with - Louise on front desk, Prabha the hygienist and Saara the dentist. Nice, clean and easily-accessed practice. Really glad to have joined.
I was always afraid of the dentist, but Dr Cheryl is so nice and gentle. She has explained everything in great detail! I really recommend Kirby Dental Practice!
This is one of the best practice I have been to. Louise is kind and friendly. Keiron is an amazing dentist who knows what he is doing. It was the most thorough examination I have had and every detail was explained to me. He gave me the options for treatments that I needed clinically and cosmetically which I really appreciate as many practices I have been to in the past would not explain both. Thank you to the team. I will be revisiting for treatment soon.
I recently changed my dentist to Kirby Dental Practice, and I couldn’t be any happier. Everything about the clinic and team makes you feel calm and comfortable. The process of booking is easy, and the initial analysis I had on my teeth was thorough and transparent. Thank you, Dr. Keiron and the team!
I'm very anxious when i visit the dentist, but Dr Thompson made me feel at ease and comfortable by talking to me through what was going to happen. He was very calm and patient with me. Would definitely go back for further treatments.
I honestly cannot recommend Kieran and the team at Kirby Dental highly enough. I had some extensive cosmetic dental work done by Kieran and I am over the moon with the results. Kieran is highly professional and knowledgeable whilst also being extremely calm and considerate at all times. It was the most comfortable I’ve ever felt in a dentists chair! Thank you for helping me to smile with confidence again!